Return & Refund Policy

1. Eligibility for Returns

• Products must be returned within 15 days from the date of delivery.
• Items must be in original, unused condition, with all tags, packaging, and accessories intact.
• Returns are accepted only for manufacturing defects, wrong size, or damaged items.

2. Non-Returnable Items

• Products showing signs of wear, misuse, or damage caused after delivery.
• Items altered or cleaned, or without original packaging.

3. Return Process

• Contact customer support at kali.shoe.agra@gmail.com with your order details and reason for return.
• Wait for confirmation and return instructions before shipping the item back.
• The customer is responsible for safe packaging during return shipment.

4. Refunds

• Refunds are processed within 7–10 business days after the returned product is received and inspected.
• Refunds are issued via the original payment method used for purchase.
• Shipping charges, if any, are non-refundable, except in cases of defective or wrong items.

5. Exchanges

• Exchanges for a different size or style are subject to stock availability.
• Contact customer support for exchange requests.

6. Defective or Wrong Items

• If you receive a defective or wrong product, contact customer support immediately with photos of the product.
• Replacement or full refund will be provided at no extra cost.

7. Important Notes

• Keep the proof of purchase and shipment tracking until the return/refund is completed.
• Returns made without prior approval from customer support may not be accepted.